Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
great location
friendly staff
disappointing breakfast
limited meat options
7.6/10
Very good
Rooms
7.5
Location
9.0
Service
7.8
Dining
7.5
Guest reviews
7.6/10
based on 8 reviews
4/5
based on 670 reviews
8.2
8.2/10 based on 2533 reviews
#48 of 138 hotels in Zurich based on Tripadvisor
Giles
United Kingdom,
May
2024
7.2/10
The hotel rooms looked good enough but had too many flaws. They had beds and a seating area with the TV wall-mounted in between. Despite being comfortable, they felt a bit small. The room temperature was uncomfortably hot, like in a steam room, and there was no way to adjust it.
Rooms
7.0
The rooms were comfortable but a little bit small.
Service
9.0
The service was excellent as well. The staff was very nice, helpful, and friendly.
Location
9.0
The hotel is very central and convenient for both the main train station and the old town and tourist locations. It's excellent, just a short walk from the station and right on the edge of the old town.
Dining
5.0
The dining was adequate but nothing to get too excited about. They run out of eggs, a basic breakfast item, and never replenish them. Breakfast ended at 10 am.
Facilities
6.0
The facilities were satisfactory.
Samuel
United States,
March
2024
9.0/10
I had a great stay at the hotel! The room was spacious and clean with perfect insulation, making it very quiet despite road noise. The large bed and stylish bathroom were impressive. The location was excellent, just minutes from the main Zurich HB train station and close to many attractions. The dining experience was satisfying, providing a good start to the day with a variety of options. The service was friendly and helpful, adding to the overall positive experience.
Rooms
9.0
The room was outstanding with generous sizing and stylish decor. It was clean and had perfect insulation and air conditioning.
Service
9.0
The staff were lovely and really helpful in providing local information. They made the stay enjoyable with their friendliness.
Location
10.0
The location was excellent, just a short walk from the central station and close to many tourist attractions and good restaurants.
Dining
8.0
The dining experience was just what I needed for a good start to the day, offering a variety of quality options.
Facilities
9.0
The facilities were great, enhancing the overall experience of the stay.
Tim
United States,
February
2024
8.2/10
The hotel's location is excellent, just minutes from the main Zurich HB train station and surrounded by the vibrant old-town area. The rooms are spacious and quiet, meeting expectations for a single room. The service is top-notch, with accommodating staff and a range of convenient amenities. While the breakfast may not cater to all tastes, the overall value for money is satisfactory.
Rooms
8.0
The room was quiet, even being located in the old city center, and according to their website, it was quite spacious for a single room.
Service
9.0
The staff were beyond amazing, helping us with various requests and providing prompt assistance. The location by a pedestrian boulevard with shopping and dining options is a definite plus.
Location
9.0
The hotel's location is excellent, just minutes from the main Zurich HB train station and surrounded by the vibrant old-town area.
Dining
7.0
The breakfast included in the rate may not meet everyone's expectations, particularly for non-vegans. Friendly staff are willing to provide help and advice, though.
Facilities
8.0
The hotel offers a range of services, from dry cleaning to tours/ticket assistance, catering to various needs during the stay.
great location
disappointing breakfast
Gary
United Kingdom,
January
2024
7.6/10
The hotel had clean and hygienic rooms, but they were quite noisy near the tram line stop. The service was helpful and friendly, willing to extend check-out time when needed. The location was very accessible, near the university and within walking distance of key spots. The dining options were good but lacked variety for vegetarians. Overall, a mixed experience with some positives and negatives.
Rooms
7.0
The rooms were adequate in size and cleanliness, but the lack of power points for charging devices was inconvenient. They were quite dark and noisy near the tram line stop.
Service
8.0
The service was friendly and helpful, with staff willing to extend the check-out time. However, there were issues with the air conditioning units in the room.
Location
9.0
The hotel's location was convenient, within walking distance of many attractions and close to public transportation. Good accessibility to the university and key bridges.
Dining
7.0
The dining options were good overall, but lacked variety for vegetarians and vegans. Limited options compared to other places.
Facilities
7.0
Barbara
United Kingdom,
December
2023
7.6/10
The hotel's location is superb, just a short walk from the central Zurich HB station and surrounded by bars and pubs. The rooms were a nice size, clean, and had a large comfortable bed, but the temperature was an issue for us. The service was a mix of helpfulness, with some staff being very accommodating. The dining options were varied, with good choices available. Overall, a centrally located hotel with both positives and minor drawbacks.
Rooms
7.0
The rooms were a nice size, clean, and had a large double bed.
Service
6.0
The service was a mix of helpfulness, with some staff being very accommodating.
Location
9.0
The hotel is superbly located, just a short walk from the central Zurich HB station and surrounded by bars and pubs.
Dining
8.0
The dining options were varied with good choices available.
Facilities
8.0
The hotel offers a variety of facilities to meet guests' needs.
central location
inconsistent service
Laura
United Kingdom,
June
2023
7.0/10
I had a mixed experience at this hotel. The rooms were adequately equipped with convenient amenities, but the central heating made it uncomfortably hot to sleep. The location was excellent, close to the main train station and with plenty of dining options nearby. The service was inconsistent, with friendly staff but unhelpful recommendations. The dining options were good, though vegetarians might find it limited. Overall, a decent stay with some minor drawbacks.
Rooms
7.0
The rooms were adequately equipped with a safe, TV with English channels, Nespresso machine, and even an umbrella.
Service
6.0
The service was inconsistent, with friendly staff but unhelpful recommendations.
Location
8.0
The location was excellent, close to the main train station and with plenty of dining options nearby.
Dining
7.0
The dining options were good, though vegetarians might find it limited.
Facilities
7.0
The facilities were sufficient.
Paul
United States,
May
2023
8.2/10
My stay at the hotel was pleasant overall. While the rooms were not very spacious, they were adequate for two people and were clean and comfortable. The staff was friendly and helpful, although they were not able to assist promptly with a broken air conditioning unit in the room. The location was convenient, close to the main train station and within walking distance of the Old Town. The dining experience offered a good variety of options, especially for breakfast. However, there were a few shortcomings in terms of room size and service response.
Rooms
8.0
The rooms were adequate in size for two of us and were clean and comfortable.
Service
7.0
The staff was super friendly and extremely helpful, although the response to a broken air conditioning unit was not immediate.
Location
9.0
The hotel's location was very convenient, close to Zurich HB and on the edge of the Old Town, making it easy to explore the area.
Dining
9.0
The dining experience was great, with friendly service and a good variety of options, especially for breakfast.
Facilities
8.0
The hotel's facilities were satisfactory and met our needs during the stay.
friendly staff
room size
Barry
United Kingdom,
May
2023
8.2/10
My stay at the hotel was quite pleasant overall. The room was nice and cozy, but a bit noisy due to its proximity to the tram line stop. The service was welcoming and friendly, though I did notice some unpleasant facial expressions. The location was excellent, just a short walk from the station and on the edge of the old town. The dining experience was great, especially with the friendliest staff. However, I did have to ask for the room to be cleaned. Value for money was reasonable considering the amenities provided.
Rooms
7.0
The room was nice and cozy but quite noisy near the tram line stop. I asked for it to be cleaned.
Service
8.0
The service was welcoming and very friendly, though there were some unpleasant facial expressions.
Location
9.0
The location was excellent, just a short walk from the station and on the edge of the old town.
Dining
9.0
The dining was great with the friendliest staff. Don't forget to ask for your coffee and some salami.
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